Wi-Fi connects patients at 45 more NSW Health facilities

3 October 2019

Even more patients, visitors and staff in the state’s greater south are benefiting from a new Wi-Fi service, which is allowing them to stay connected with friends and family, access entertainment and manage their everyday lives while in hospital.

Over the past six weeks, eHealth NSW has extended its popular Patient Wi-Fi service to a further 45 facilities, 34 of which are in Murrumbidgee Local Health District (LHD) and 11 in Southern NSW LHD.

More than 1200 patients and guests have since used the service for video communication such as Skype, streaming music and videos and social media. All appropriate internet security filters are in place.

“Giving access to Wi-Fi has enhanced the care we can provide in our hospitals and made such a difference to patients and visitors,” said Murrumbidgee LHD’s Chief Executive, Jill Ludford.

“Many of our patients are here for a large portion of their day while they receive their treatment. Internet access means they can pass the time quickly browsing the web, connecting on social media or watching movies via streaming services.

“It also provides a great distraction from their treatment and they can do normal things like pay bills, shop online or keep up with work.”

Supported by Hills Health Solutions, the Wi-Fi system has a free and paid service, with the paid option better for activities requiring faster download speeds such as gaming or Netflix.

“Access to Wi-Fi and the internet has become an essential part of everyday life, be it in our homes, schools, shopping centres and even on planes. So why not have the internet in hospitals,” said Jason Matthews, Unified Conference, Collaboration and Wireless Program Manager for eHealth NSW.

Now live at 81 NSW Health facilities and entities, the Wi-Fi service has been made possible by a $20-million injection of State funds for Wi-Fi in hospitals and eHealth NSW’s work on building the Health Wide Area Network (HWAN).

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