Our vision and goals
As NSW Health’s digital centre of excellence, we plan, implement and support ICT and digital capabilities right across the state.
Since our inception in 2014, we’ve strived to establish a digitally enabled and integrated health system that provides patient‑centred health experiences and quality health outcomes.
Our three key digital health goals ensure that:
- Patients are supported, well informed, and actively engaged in their health.
- NSW Health staff have the tools to make effective decisions with access to the very best training.
- NSW Health organisations have the capacity for smart, transparent, and efficient management, business, and service planning.
What we do
How we work
Working in partnership
eHealth NSW is a NSW Health shared service agency established in 2014. We work in partnership with local health districts, specialty health networks, pillars and other health organisations to provide world-leading ICT solutions that support the health and wellness needs of NSW communities now and into the future.
Our 2,000 staff manage and support some of the largest enterprise-wide systems in Australia as well as the comprehensive ICT infrastructure supporting them. We also manage the central cyber security functions of NSW Health, in close collaboration with Cyber Security NSW, and recently assumed responsibility for ICT Category Management in relation to the procurement of ICT and digital systems and services across NSW Health.
Our staff are achievement focused, dedicated and passionate professionals who take pride in working for the greater good – to support our patients, our NSW Health colleagues and delivering on the digital health goals of NSW Health.
Partnership and collaboration are at the heart of everything we do. We strongly believe working together with our health and industry colleagues is the best way to deliver great digital healthcare solutions for the people of NSW.
We coordinate and collaborate with other government agencies, both state and federally, as well as peak bodies, research and academic organisations.
We work closely with industry, preferring to co-partner from design through to delivering ICT solutions rather than just taking a traditional ‘customer’ role.
We also recognise that collaboration must involve patients and consumers to truly improve digital health for everyone in NSW. We work hard to engage patients, carers and their families in the co-design of patient-centric, integrated, seamless and personalised digitally enabled healthcare services.
We rely on strong partnerships and collaborations with our suppliers to implement digital technology across NSW Health.
If you are interested in doing business with us, check out the eHealth NSW Supplier Playbook.
- Provides guidelines on how we work
- Outlines the qualities we look for when selecting a supplier
- Details the way we manage supplier partnerships
- Offers advice on how to build a mutually beneficial partnership.
Our Organisation
Strategy
The eHealth Strategy for NSW Health 2016–2026 is aligned to the key strategic priorities of NSW Health.
Governance
eHealth NSW is a NSW Health agency operating under the policy direction and governance of the NSW Ministry of Health.
Structure
eHealth NSW supports The NSW Ministry of Health as the ‘system manager’ for the NSW public health system.
Culture
Our culture starts with our people. Our values align to our purpose. Our DNA drives the way we work.
