Meet our people

Our shared aims and values keep us grounded in what really matters – improving health outcomes and experiences for the people of NSW.

We work in multi-disciplinary teams, collaborating to deliver the best solutions for NSW Health. From using AI to detect the likelihood of sepsis in emergency patients, to supporting wired and wireless network services in hospitals, the work we do is transforming care and support for the citizens of NSW.

Heather Cardin

Heather Cardin
Head of Training

“After 25 years on the job and three countries of residence, I can hand on heart say eHealth NSW is an excellent place to work for those who enjoy innovation, problem-solving and working with people who value customer-centricity at the heart of all decisions.”

Prior to entering eHealth NSW, my professional experience was predominantly in the finance industry. My background includes clinical work in the 1990’s New York City hospital systems as a certified Music Therapist, and graduate studies at New York University, focusing on Psychology.

Our eHealth NSW Digital Academy is a significant piece of work for our team and we absolutely love it. Ultimately leading to a culture of continuous improvement, it is about building, enhancing and shifting our staff’s capabilities and skills so they can provide IT support in the complex digital health landscape.


Daniel Hansen
Program Manager

"I currently support eHealth NSW’s digital transformation of our critical infrastructure-based services, specifically focused on the transition to the Cloud. For me, the best thing about eHealth NSW is that it offers the chance to work with leading partners, grow your skills, and the chance to be a part of some amazing projects.”

With a background in psychology, I started my career in a welfare office, working at Goulburn Hospital. While working in the hospital, I had an opportunity to backfill several clinical and accreditation coordinator positions.

These gave me the general administrative skills needed to transition into a project support position. In 2015, I applied for such a role at eHealth NSW, and have been here ever since, taking opportunities to learn new skills and grow professionally.

Katy Lu

Katy Lu
Assistant Manager Benefits and Evaluation

“My role keeps me on my toes, it’s stimulating and challenging which I love. Each day I use and develop a range of different skillsets that I know will help me progress my career.”

I graduated with a Bachelors in Biomedical Engineering and Project Management and began working in the consulting sector as a Technology Consulting Analyst prior to starting at eHealth NSW.

My role is to develop benefits and evaluation plans which measure the safety and effectiveness of our clinical information systems. My favourite project so far has been the electronic Medical Record (eMR) enhancement of Blood and Blood Product Management. I don’t have a clinical background, so this project taught me the ins and outs of blood products including prescribing and administering them which was pretty incredible.

Tim Morcombe

Tim Morcombe
Principal Allied Health Advisor

“Each day I work with an incredibly talented and dedicated team to ensure that eHealth NSW’s clinical digital health systems support first class care and elevate the human experience.”

Prior to eHealth NSW, I worked as a physiotherapist in a range of clinical settings and on a variety of projects across digital health, patient flow and hospital redevelopment. I have qualifications that include a Bachelor of Applied Science (Physiotherapy), a Bachelor of Applied Science (Exercise and Sports Science), and a Master of Business Administration (Health Management).

My role is to understand the digital health needs of allied health professions, strengthen eHealth NSW’s relationships with them and bring their voice to initiatives such as the Single Digital Patient Record.

Isa Wong

Isa Wong
Associate Director, Single Digital Patient Record Program

“What drew me to eHealth NSW was the number of leading digital health programs and innovation. The dynamism and pace is energising and I really like that eHealth NSW continues to push itself to be a centre of excellence and employer of choice.”

My professional background is in health information management, clinical data management and health law. I have been in roles within community health, mental health, drug and alcohol, Cancer Institute, Centre for Health Records Linkage, local health districts and then eHealth NSW.

I am currently working on the Single Digital Patient Record Program (SDPR), leading the implementation, testing, release and transition management workstream as well as other aspects of the program. This is one of the largest and most complex programs I have worked on and I’m excited to be part of it and the transformation it will bring to NSW Health.

What our people say about us

The NSW People Matters Survey goes out annually to over 400,000 public sector employees giving them the opportunity to have a say about their workplace and helping make the public sector a better place to work. In 2021, eHealth NSW achieved a score of 75% for employee engagement. One of the best scores across the whole public sector.

Download the eHealth NSW results