Our role
eHealth NSW supports The NSW Ministry of Health as the ‘system manager’ for the NSW public health system.
Australia’s largest health system operates more than 220 public hospitals, as well as providing community health and other public health services. This network of local health districts, specialty networks, health organisations and non-government affiliated health organisations is known collectively as NSW Health.
We work in partnership with all these health organisations to provide world-leading ICT solutions that support the health and wellness needs of NSW communities.
Our organisation
eHealth NSW has nine business groups driving both strategic and operational outcomes in support of the eHealth Strategy for NSW.
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Teams:
- Customer Engagement
- Service Management
- State-Wide Service Desk
- Service Synergy Program
- 1RR Digital Leadership Services
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Teams:
- Cyber Security Operations
- Cyber Security Governance, Risks & Compliance
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The Finance directorate, provides strategic financial advice, management and business analytics to support robust decision making. They ensure compliance with relevant policies, procedures, legislation and regulations and identify opportunities for innovation to increase value across the system.
Key areas of focus are statutory reporting, budgets and forecasting, governance, costing analysis, price modelling, analytics and asset management.
Teams:
- Financial Governance
- Business Partnering
- Technology Business Management Office
- Corporate Governance, Risk & Compliance
- Investment Management
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Teams:
- Commercial & Category Strategy
- Supplier Relationship Management
- ICT Legal Advisory
- ICT Asset Management.
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This directorate includes eHealth NSW’s Policy, Briefings and Executive Services and Privacy teams.
They support the Chief Executive in achieving our strategic goals, advising on policy, initiatives and issues. They also manage privacy and governance functions for eHealth NSW, providing secretariat services for the eHealth Executive Council and CIO Executive Leadership Group.
- Policy & Executive Services
- Privacy
- Business Resilience
- Clinical Safety, Quality and Governance
- Clinical Advisory
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Teams:
- Talent Acquisition
- Human Resources
- Reception
- Culture & Organisational Development
- People & Organisational Change
- Strategic Communications
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Enterprise Services (ES) manages the implementation, maintenance and enhancement of all eHealth NSW-managed statewide clinical and corporate systems, integration and data warehousing platforms, and the infrastructure these systems are built on. Underpinning these are their data analytics services, system integration and cyber security services.
By managing the hosting, management and analysis of state-wide data and integration between clinical platforms, Enterprise Services ensures the right information is available to the right staff, at the right time and the safety and security of patient and staff data.
Teams:
- Modern Workplace and Collaboration
- Corporate Applications
- Clinical Applications Services
- Data Analytics Services
- Clinical Repositories & Integration Services
- Cloud & Enterprise Infrastructure Services
- Strategic Initiatives
- ServiceNow
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Key area of focus include working in partnership to deliver high quality ICT solutions for the system, and advising our partners on effective enterprise change capability.
Teams:
- Enterprise Architecture
- Program Management Office
- Infrastructure Portfolio
- Integrated Care, Population Health and Clinical Portfolio
- Program and Change Management Office
- ICT & Digital Savings Program
- Architecture and Delivery Operations
- Essential 8 Uplift program
- Design
- Strategy
- Customer Experience
- End User Services
Our leadership and governance
eHealth NSW’s business groups drive statewide leadership on the planning, implementation and support of ICT and digital capabilities across NSW’s public health system. Each business group is overseen by a Director, reporting into the Chief Executive. Underpinning our day-to-day operations is a governance structure that ensures the success of our programs and projects.
The Chief Executive is responsible for the corporate governance practices of eHealth NSW.
Supports the Chief Executive to establish, deliver & evaluate eHealth NSW’s frameworks for strategy & performance.
eHealth NSW works within a federated governance framework, facilitating engagement across the health system.
Our culture starts with our people. Our values align to our purpose. Our DNA drives the way we work.
Working with the NSW Ministry of Health
We work with NSW Health to drive a digitally enabled and integrated health system, delivering patient-centred health experiences and quality health outcomes.
In 2022, NSW Health launched the Future Health Report, which guides the next decade of care in NSW 2022-2032. Future Health is a roadmap for how NSW Health meets the increasing health demands and needs of our community. It has been informed by the viewpoints and experiences of thousands of people who either work in, or work closely with the NSW Health system, as well as from the many patients it cares for.
Every year the NSW Ministry of Health produces an annual report that describes the performance and operation of NSW Health during that year. The annual report includes reports from the NSW Ministry of Health, statutory health corporations, specialty health networks, the Health Administration Corporation and local health districts.