Privacy Notice

NSW privacy laws will apply to any information (whether personal or personal health information) which eHealth NSW collects from individuals when they use our website.

Sometimes there are links to websites outside of eHealth NSW and you should be aware eHealth NSW has no control over the privacy policies that apply to those sites.

Information we collect

When you look through our website, we automatically record information such as:

  • Information about your device. One example, the Internet Protocol (IP) address of your computer used to access the page
  • Date and time of your visit to the site
  • Pages accessed and documents downloaded
  • Previous site visited
  • Type of browser (two examples are Google Chrome or Internet Explorer) and the operating system (for example the version of Windows or macOS for Apple) you have used.

How do we use and share the information collected?

eHealth NSW uses the information to see how our website is used.  We use this information to improve the site and the services it provides to both the public and our staff.

We will only publish information that identifies you with your permission or if we can do so under the NSW privacy laws.

Some examples of when we may use or share your information are:

  • Where law enforcement agencies have legal rights under the law or by court order to access our data
  • Where our website is being tampered with or where there is a risk of a security breach to eHealth NSW or other NSW Health agencies
  • Where there is a serious and imminent threat to health or welfare or staff may be at risk
  • Where information relating to an offence which may or may not be committed is reasonably necessary to assist a law enforcement agency to perform its functions.

Is the information stored securely?

Yes. eHealth NSW stores the information in a secure format.

Policy updates

We will update this policy from time to time if we change the way we do things and it impacts on our privacy obligations or if the privacy laws change.

Your right to access information, questions or complaints

Please contact:

The Privacy Contact Officer
eHealth NSW
PO Box 1770


eHealth NSW is committed to meeting its privacy obligations under the Privacy and Personal Information Protection Act 1998 and the Health Records and Information Privacy Act 2002 through appropriate governance and the provision of privacy information, training and support to staff.

Download the Privacy Annual Report