This NSW Government website is maintained by eHealth NSW's Customer Service and Corporate Governance branch. This Privacy Statement applies to all the publicly accessible pages on the eHealth NSW site located at http://www.ehealth.nsw.gov.au

eHealth NSW does not have any responsibility for the privacy policies or practices of third party sites linked to or from this site.

Users of the eHealth NSW site are entitled to expect that any information disclosed will be treated within the terms of the New South Wales government's privacy responsibilities and obligations. The New South Wales government's privacy practices are regulated by the New South Wales Privacy and Personal Information Protection Act 1988.

What information do we collect?

When you look at the pages on the eHealth NSW site, computers automatically record information that identifies, for each page accessed:

  • the IP (Internet Protocol) address of the machine which has accessed it; your top-level domain name (for example .com, .gov, .au, .nl etc.)
  • the address of your server
  • the date and time of your visit to the site
  • the pages accessed and documents downloaded
  • the previous site visited
  • the type of browser and operating system you have used

How do we use the information collected?

The information collected during each visit is aggregated with similar logged information and published in reports in order for eHealth NSW to identify patterns of usage of the site. This will assist us in improving the eHealth NSW site and the services offered on it.

eHealth NSW will not disclose or publish information that identifies individual computers, or potentially identifies sub-groupings of addresses, without your consent or otherwise in accordance with the New South Wales Privacy and Personal Information Protection Act 1988.

What exceptions are there to this rule?

eHealth NSW may collect, use and disclose more extensive information than stated above in the following circumstances:

  • unauthorised attempts to access files which are not published eHealth NSW pages
  • unauthorised tampering or interference with files published on the eHealth NSW site
  • unauthorised attempts to index the contents of the NSW Government site by other sites
  • attempts to intercept messages of other users of the eHealth NSW site
  • communications which are defamatory, abusive, vilify individuals or groups or which give rise to a suspicion that an offence is being committed
  • attempts to otherwise compromise the security of the web server, breach the laws of the State of New South Wales or Commonwealth of Australia, or interfere with the enjoyment of the eHealth NSW site by other users.

eHealth NSW reserves the right to make disclosures to relevant authorities where the use of the eHealth NSW site raises a suspicion that an offence is being, or has been, committed.

In the event of an investigation, eHealth NSW will provide access to data to any law enforcement agency that may execute a warrant to inspect our logs.

Who else has access to information within eHealth NSW?

eHealth NSW captures this information on its own computers and through the use of third-party analytical software such as Google Analytics. Access to the raw data is restricted to a limited number of officers in eHealth NSW for the purpose of analysis and to report on the success of eHealth NSW in meeting communication and access objectives. The officers who can access this data are the members of the Communications and Corporate Governance branch of eHealth NSW.

Will this policy be updated over time?

Due to the developing nature of privacy principles for online communication, this policy may be modified or expanded in light of new developments or issues that may arise from time to time. The amended policy will be posted to this site and will operate from the time it is posted.


'Cookies' are small pieces of text data that a web server can store on, and later retrieve from, a user's computer. They do not personally identify you, but do identify your browser. Cookies can be either 'persistent' or 'session' based. Persistent cookies are stored on your computer, contain an expiration date, and may be used to track your browsing behaviour upon return to the issuing web site. Session cookies are short-lived, are used only during a browsing session, and expire when you shut down your browser.

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