Two clinicians looking at patient information on a tablet device.

Clinician insight: using video to support patient centred care

17 January 2024

A solution for both clinicians and patients in remote areas

When it comes to providing care for patients across nine emergency sites in far west NSW, Clinical Nurse Consultant Kahlia Liston has a lot on her plate. In the far west of the state, Kahlia Liston works as a Clinical Nurse Consultant for Emergency and Critical Care. She sees patients across nine emergency sites. As an experienced nurse, Kahlia understands the challenges faced by both clinicians and patients in remote areas. That's why MedSync video uploads piqued her interest.

MedSync, a cutting-edge digital solution developed for eHealth NSW, allows clinicians to securely share clinical photos and, now videos. The new video upload feature has many benefits for Kahlia’s work and supports her to:

  • Capture and share a 60-second video for more accurate diagnosis and clinical decision-making
  • Upload the video into a patient record, enhancing record keeping
  • Capture video without the video being stored on a personal device, improving confidentiality.

“While photographs are useful, they only offer a limited 2D perspective. Video, however, allows for real-time assessment of a patient's condition. This provides an extra layer of patient-centred care that could impact referrals and the urgency of treatment,” Kahlia said.

Kahlia believes that video is particularly useful for wound care consultations. It could also benefit patients in need of consultations with specialists in fields such as plastics and burns.

The benefits of MedSync's video capability are significant for rural and remote patients too. With access to specialists being more of a challenge in the bush, the app offers a solution that saves time, money, and unnecessary travel for patients.

As eHealth NSW continues to innovate and develop digital solutions like MedSync, video capabilities will continue to play a crucial role in delivering high-quality and accessible healthcare.

To find out more

Visit the MedSync solutions page to read more about how it provides clinicians with a simple, convenient, and efficient way of securely sharing clinical information on the go.

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