Delivering a better user experience for clinicians

27 June 2019

eHealth NSW’s Statewide Infrastructure Service team, known as SWIS, is working with Health entities across the State to drive a more agile, self-improving and sustainable ICT health system.

One project is the integration of the electronic medical record (eMR) login and password with the Statewide Identity initiative – more simply described as ‘same sign-on’ for Cerner eMR platforms.

Same sign-on is a major step forward in improving the clinical user experience, delivering simplified access to digital systems. Up until now, clinicians had to remember various credentials and passwords to do their work.

Over the past 10 months the SWIS team has collaborated with Northern NSW, Mid North Coast, South Eastern Sydney, Illawarra Shoalhaven, Western Sydney and Nepean Blue Mountains Local Health Districts (LHDs) to deliver and integrate Cerner eMR with the Statewide Active Directory.

The Active Directory holds information about all the objects in a health facility’s network, such as network logins and credentials for application access. It provides users with access to applications and services via a unique eight-digit Statewide identity and password.

Led by eHealth NSW Program Manager Stephen Dubos, the SWIS team worked with their LHD colleagues to deliver time-saving benefits including reduced administration tasks, a decline in in-bound service desk calls and, most importantly, a better clinical user experience.

Ann Bodill, Director of Nursing and Executive Officer at Wauchope District Memorial Hospital, welcomed the move to simplify access to the eMR.

“The eMR integration was a positive experience, exceeding my expectations,” she said. “The support was terrific and the migration went off without a glitch. There was excellent communication prior to the migration, staff reported feeling well informed and supported. Terrific job!”

Patrick Regan, Nursing Unit Manager, Intensive Care Unit at Port Macquarie Base Hospital, saw the completion of the project as a dream come true. “The simplification of passwords has long been a dream for clinicians. We had good early warning of the change and we were well supported on the day the migration went live.”

David Collins, Director, Intensive Care Unit at Prince of Wales Hospital, said it was great to see the eHealth NSW project team proactively help with the transition. “Your attendance in the ICU ensured that everything went remarkably smoothly.”

Karen Brodaty, Administration Officer to Director of Nursing and Midwifery and Workface Manager at The Royal Hospital for Women, appreciated the project team being on the ground the day before go-live.

“The whole process was extremely well run from the time the team came to the wards the day before to explain what would occur,” she said. “They were on-hand to sort out any problems. It was all very smooth with no issues at all.”

David Lazaro, Acting Deputy Director of Nursing at Mount Druitt Hospital, said: “It was a positive experience with no concerns raised by staff.”

More than 112,000 NSW Health staff now use their Statewide identity to access the multiple eMR systems which are managed by eHealth NSW.

Sydney LHD and South Western Sydney LHD plan to commence migration in mid-2019, meaning another 36,000 staff will access Cerner eMR using their Statewide identity.

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