At eHealth NSW, we are proud to support Australia's largest healthcare system. We work with local health districts and pillars to deliver and support the systems, infrastructure and services that enable high-quality patient care and better health outcomes across the state.
Behind every digital tool, system and service that clinicians and health staff use every day, there is a team of IT professionals working to keep them running. From our support desk staff to our cybersecurity experts, system administrators and engineers, these are the people who ensure NSW Health’s digital environment is secure, reliable and responsive.
On IT Professionals Day, we recognise staff across eHealth NSW who are the backbone of our digital health system. They are the ones who step in when something goes wrong, keep critical systems online 24/7 and quietly support the clinicians and health workers who save lives.
Every message sent, appointment booked, patient record updated, or clinical system accessed relies on the dedication and expertise of IT support teams. Their work is often behind the scenes, but its impact is felt in every hospital ward, clinic and community health service across NSW.
Our IT support teams – keeping us connected
Hear from Bri Gato, Customer Engagement Manager, and lead for the Customer Feedback Forum, an initiative that captures feedback from across the system to help our IT support teams continuously improve the services they provide.
Also hear from Zafira Khan and S M Nayemul Islam, Desktop Analysts for End User Services who share what it means to them to be part of the IT support teams that keep NSW Health connected and running every day.
As an organisation, our vision is to create a digitally enabled and integrated health system that puts patients at the centre. Achieving this vision would not be possible without the skill and dedication of our IT professionals.
Today, we say thank you for keeping NSW Health connected, secure and equipped to deliver world-leading care. Thank you for being the digital backbone that allows our health system to thrive.
