Join Dani Johnson and Bri Gato to learn all about IT support, feedback and continuous improvement in the latest episode of the Let’s Talk eHealth podcast.
Support staff like our IT teams are critical to enabling the smooth operation of our health system. What does an average day look like for them? What happens to the feedback NSW Health staff submit after an interaction with these teams?
In this episode, we spotlight the vital role our IT support teams play in keeping digital systems running for NSW Health's 170,000 staff. eHealth NSW Customer Engagement Manager, Bri Gato, shares the frontline impact these teams are having.
Bri explains how the Customer Feedback Forum program she leads is harnessing staff feedback to drive continuous improvement to IT services. Listeners will hear how changes inspired by staff voices are making a big impact for those delivering critical care.
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