State Wide Service Desk

State wide service desk

The State Wide Service Desk (SWSD) provides Information and Communication Technology (ICT) support services to areas within NSW Health including Local Health Districts (LHDs), Health Agencies and some external organisations, such as research partners.

The SWSD supports over 400 applications statewide.

A dedicated team takes calls from employees across NSW Health on all queries, with the aim of providing timely, efficient, effective and professional assistance.

The ICT SWSD responds to an average of 50,000 calls per month.

NSW Health employees can contact the SWSD for assistance on 1300 28 55 33 or lodge a ticket on SARA anytime, anywhere.

From 25 July, NSW Health staff calling the SWSD will be offered four call options instead of seven, making it simpler and quicker for them to get the help they need, and ensuring the SWSD can better prioritise clinical issues. Options will include: follow-up on an existing ticket; clinical application or issues affecting patient care; password reset or account difficulties; and all other non-clinical issues and requests.

Our Hours of Operation

The SWSD operates 24 hours a day, 7 days a week.

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