Culturally and linguistically diverse (CALD) patients and carers can now share their feedback in 9 languages, thanks to updates to the Health Outcomes and Patient Experience (HOPE) platform.
The HOPE platform was co-designed with consumers, clinicians and service managers, then developed by eHealth NSW in partnership with NSW Health and the Agency of Clinical Innovation (ACI).
It allows patients and carers to give feedback on their outcomes and experiences. This allows the real-time collection and use of Patient Reported Measures (PRMs).
Supporting 9 languages
The HOPE patient and carer portals now support Greek, Italian, Korean, Macedonian, Serbian, Simplified Chinese, Spanish, Traditional Chinese and Vietnamese. Arabic translation is due for release later in 2023. All Patient Reported Outcome Measures (PROMs) surveys are also now translated to support culturally safe and inclusive care for patients.
Melissa Tinsley, Associate Director, Integrated Digital Enablement Accelerator at the ACI said these translations made it easier for CALD patients and carers to share their experiences.
“This helps give health professionals a stronger understanding of culturally diverse patients’ needs and impacts of treatment,” Melissa said.
The Osteoporosis Refracture Prevention (ORP) outpatient service at Westmead Hospital collected the state’s first PRM survey in a language other than English this year.
An ORP clinician said it was helpful to offer the survey in a patient’s preferred language. The ORP service has continued to translate surveys with several other patients.
Giving clinicians greater understanding
The collection and use of translated PROM surveys gives health professionals a better understanding of the unique health needs of NSW’s growing CALD communities.
The PRMs team continue to update the portals to improve patient experience. An example of this is the recent addition of QR code access to make sign in quick and secure. A Grafton Base Hospital patient said, “the survey was quick and easy and using the QR code was really helpful.”
To find out more, visit the HOPE – Patient Reported Measures solutions page.
The news item above is included in our eHealth NSW July 2023 newsletter.
Download the July 2023 newsletter
