Secure Messaging to GPs

HealtheNet delivers hospital discharge summaries electronically to general practitioners via the GP Secure Messaging Brokers: Argus, HealthLink and Medical Objects.

Hospital discharge summaries are sent to one general practitioner, nominated by the patient when they present to hospital. This may not necessarily be the referring general practitioner.

The HealtheNet Messaging Brokers utilised by each of the NSW Health Local Health Districts (LHDs) vary; with some LHDs using multiple brokers. Practices should contact their Primary Health Network or LHD for information about an LHDs preferred messaging services. The table below outlines the Secure Messaging Brokers currently in use by each LHD for electronic discharge summaries, and which electronic medical record (eMR) discharge summaries are currently shared electronically via HealtheNet.

Secure Messaging Brokers in use by the LHDs

LHD / Specialty Health Network GP Messaging Broker(s) eMR hospital discharge summaries shared electronically via HealtheNet
Central Coast Argus 1. Emergency
2. Baseline (Inpatient)
3. Geriatric
4. Spinal
Far West Argus, HealthLink, Medical Objects 1. Emergency
2. Inpatient (Baseline)
3. Inpatient (Geriatric)
Hunter New England Medical Objects 1. Emergency
2. General Use Concise
3. Allied Health
4. Mental Health
Illawarra Shoalhaven Argus 1. Emergency
2. Baseline (Inpatient)
3. eMeds
Mid North Coast Argus, HealthLink, Medical Objects 1. Emergency
2. Baseline (Inpatient)
3. Geriatrics
Murrumbidgee Argus, HealthLink, Medical Objects 1. Emergency
2. Inpatient (Baseline)
3. Inpatient (Geriatric)
Nepean Blue Mountains HealthLink 1. Emergency
2. eDischarge - Generic
3. eDischarge - Geriatric
4. eDischarge - Gastroenterology
5. eDischarge - Neurology
6. eDischarge - Respiratory
Northern NSW Argus, HealthLink, Medical Objects 1. Emergency
2. Baseline (Inpatient)
3. Geriatrics
Northern Sydney Argus 1. Emergency
2. Baseline (Inpatient)
3. Geriatric
4. Spinal
South Eastern Sydney Argus 1. Emergency
2. Baseline (Inpatient)
3. eMeds
South Western Sydney Argus, HealthLink, Medical Objects 1. Emergency
2. Baseline (Inpatient)
Southern NSW Argus, HealthLink, Medical Objects 1. Emergency
2. Inpatient (Baseline)
3. Inpatient (Geriatric)
Sydney Argus, HealthLink, Medical Objects 1. Emergency
2. Baseline (Inpatient)
Sydney Children's Hospital,
Randwick
Argus 1. Emergency
2. Baseline (Inpatient)
3. eMeds
Sydney Children's Hospital,
Westmead
Argus Currently not currently sharing electronic discharge summary templates via HealtheNet.
Western NSW Argus, HealthLink, Medical Objects 1. Emergency
2. Inpatient (Baseline)
3. Inpatient (Geriatric)
Western Sydney HealthLink 1. Emergency
2. eDischarge - Generic
3. eDischarge - Geriatric
4. eDischarge - Gastroenterology
5. eDischarge - Neurology
6. eDischarge - Respiratory

Troubleshooting electronic hospital discharge summary delivery problems

The below steps are intended to help a Practice troubleshoot and resolve what may be preventing receipt of electronic discharge summaries.

No discharge summaries are arriving

  1. Practices should check the latest version of the general practice clinical software is installed. E.g. Best Practice, Medical Director, Genie.
  2. Practices should check the expiry dates and keep up-to-date:
    1. Medicare Site/Location PKI Certificate.
    2. NASH PKI Organisation Certificate (expires every two years).
  3. Contact your Secure Messaging Broker for support to ensure your software is correctly configured and they have your correct details registered in their address book.
  4. Contact the LHD IT Support team or your Primary Health Network to ensure the LHD has your correct identifiers for secure messaging.

A specific discharge summary has not arrived

  1. Encourage patients to know the name of their General Practitioner and General Practice, as patients are asked for this at the entry point of registration at NSW Health services. The GP nominated by patients is the one who receives the NSW Health hospital discharge summary.
  2. Check details and identifiers on a printed discharge summary provided to the patient, or contact the Medical Records Department at the relevant hospital to request a faxed copy. At the request of the GP, incorrect details for GPs can be updated via the Medical Records Department.
  3. If the patient has a My Health Record, the patient’s My Health Record may contain a copy of the hospital discharge summary.

A doctor has left your practice and you do not wish to receive discharge summaries addressed to this doctor

Contact the LHD IT Support team to update your practice details.

Contact your Secure Messaging Broker to ensure they update their address book to reflect this change.

You have received multiple copies of the same discharge summary

If a hospital discharge summary has been updated (amended, corrected or withdrawn) in a NSW Health eMR, the HealtheNet system will send an updated copy to the GP upon the discharge summary being electronically signed by a clinician. Under Clinical Document Details at the bottom of the discharge summary you can view the Document Version number and whether it is Final or has been Withdrawn.

For more information or support for secure messaging:

Other HealtheNet key eHealth initiatives include:

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