Chief Executive’s message

zoran Bolevich

Putting patients, carers and families at the centre of a digitally enabled healthcare system is a key tenet of our eHealth Strategy for NSW Health.

No fewer than three of our digital health projects have recently gone live or are preparing to; all of them strongly focused on enhancing the safety and continuity of care for NSW Health’s patients – all the while supporting the clinicians who provide that care.

One project – the Clinical Health Information Exchange (CHIE) – recently went live at Northern Beaches Hospital (NBH) and Northern Sydney Local Health District, and in doing so became the first implementation of such a platform in an Australian healthcare context.

We are proud to have worked in close collaboration with NBH, Northern Sydney LHD, Health Infrastructure, Cerner Corporation and Telstra Health on implementing CHIE, which aims to enhance quality and continuity of care by ensuring a seamless flow of patient information between disparate clinical information systems.

The second project is ims+, our new and improved system for managing incidents, hazards and near-misses, which has begun its state-wide roll-out at Western Sydney LHD. Early feedback from staff is positive, which is well deserved for the eHealth NSW, Clinical Excellence Commission and LHD teams who have put in such a huge effort to design, refine and performance-test the new system over the past year.

Capturing in a single, state-wide database all notifications of clinical, work health and safety, and corporate incidents as well as consumer feedback, ims+ is a key learning tool for continuous safety improvements across our public health system.

The third project, known as Health Outcomes and Patient Experience (HOPE), is delivering an IT system for Patient Reported Measures, or PRMs, and is a collaboration between the Ministry of Health, the Agency for Clinical Innovation and eHealth NSW.

The system was launched at the end of September for initial use by system administrators and PRMs Program Leads, and will be staged across districts over the next six months. It is all about placing patients at the centre of care, giving them a voice and starting to understand and measure the value of healthcare in terms defined by patients.

Last but by no means least, I’d like to highlight the work of our EMR Connect team and LHD partners, who in September alone introduced electronic medication management at a further 16 facilities, bringing to 165 the number of hospitals now live with eMeds. This is phenomenal progress and, in my opinion, the most stellar implementation of electronic medication management ever seen in Australia.

Read more about this eMeds Milestone.

I’d like to acknowledge the work of the teams who have designed, are implementing and will support all of these fantastic, patient-centric systems.

I’d also like to thank our NSW Health partners who are working alongside us in the broader digital transformation of our public health system.

Dr Zoran Bolevich
Chief Executive, eHealth NSW
Chief Information Officer, NSW Health

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