Man looking at AFM Online on laptop

Asset and Facilities Management (AFM Online)

This statewide solution for life cycle management of physical assets enables NSW Health to manage, optimise and align its asset portfolio to support health services delivery.

Corporate professionals having a meeting at a wooden table with tablets, papers and calculators.

The Challenge

NSW Health has a large, complex, and diverse asset portfolio comprising land, buildings, infrastructure, plant and equipment.

Historically, NSW Health hospitals and health organisations had individual approaches to asset planning, creation, acquisition, operation, maintenance, replacement, and disposal.

To achieve consistency in approach, NSW Health needed to strengthen both ‘line of sight’  and business practices through the introduction of a common integrated solution capable of supporting a comprehensive range of specialist asset management functions.

The Plan

To provide asset management practitioners with the enabling technology and tools required to support and improve the operational, financial, and environmental performance of the NSW Health asset portfolio.

The solution would support the NSW Health Strategic Asset Management Plan and align to the whole-of-government Asset Management Policy for the NSW Public Service.

Ultimately, by helping to embed best practice asset management across NSW Health, the new solution would ensure assets and service operations are demonstrably aligned with NSW Health strategy and service mandate and consistently delivered to agreed service levels and standards.

AFM Online enables Murrumbidgee Local Health District to improve the quality of information on its asset portfolio and better manage its assets and facilities throughout their lifecycle. This includes identifying opportunities and mitigating risks to improve asset utilisation, condition, performance, and increase alignment to support health services delivery.
Fiona Gruber, Manager Asset Performance and Compliance, Murrumbidgee Local Health District
Fiona Gruber
Laptop with column graphs displayed

The Outcome

eHealth partnered with the Ministry of Health to select a technology solution based on ‘best fit to requirements’ and deliver a ‘state-based build’ supporting standardised business processes.

AFM Online began rolling out in April 2013 and completed in June 2015. The solution is available to asset management practitioners across all NSW Health organisations for:

  • Corporate Real Estate (property, lease and heritage management)
  • Environmental Sustainability (energy, water, waste and emissions management)
  • Facilities Management (strategic facility planning and space management)
  • Operations and Maintenance (infrastructure, plant and equipment management)
  • Biomedical Engineering (medical device management)

The solution is an enabler for asset management best practice and is foundation component of the NSW Health asset management framework.

Women in hard hat and hi-vis jacket looking at machinery

Driving mobility with
AFM Mobile

In 2016 work commenced to extend AFM Online to the mobile workforce, with the aim of enabling asset management practitioners in the field to manage job requests, work tasks and assets via a mobile device.

Traditional paper-based work orders meant technicians couldn’t receive updates in the field. Travel time returning to base, coupled with administration overheads meant less time spent on actual asset maintenance.

NSW Health required a mobility solution to eliminate these challenges, allowing for real-time data capture on the go, immediate assignment of work and improved data accuracy.

By connecting the field to the office, the ‘AFM Mobile’ app has increased visibility and efficiency, streamlined processes and assisted decision-making across key aspects of operations and maintenance.

AFM Mobile seamlessly integrates with AFM Online and was launched in 2018.

The provision of services across a large and remote geographical region such as Far West LHD presents several challenges. Going paperless and giving technicians in the field immediate access to information means they can complete assigned tasks, check for new tasks, and update details on the fly. They no longer need to return to base for task allocation, which can be up to 400km away. This saves time, increases productivity, and reduces downtime.
Michael Weinert, AFM Program Manager, Far West Local Health District
Michael Weinert

The Benefits

NSW Health asset management practitioners can:

  • have a consistent view of their asset portfolio
  • have increased visibility and control over how they manage their assets and deliver their services
  • leverage industry best practice standards and processes
  • better monitor asset utilisation, condition, and performance
  • identify risks and opportunities to inform and prioritise capital investment to reduce the capital costs of investing in the asset base and operating the assets
  • have improved data and analytics for evidence-based decision-making and reporting
  • improve the regulatory performance of the organisation.

Asset management practitioners in the field can:

  • view, capture, maintain and upload relevant data and content at point of need
  • access simplified user interface that streamlines request, work task, and asset processes
  • use interactive maps for directions and wayfinding between work locations
  • use their device’s camera for image capture and retrieval of asset information by scanning Bar/QR code
  • conduct asset surveys and condition assessments to build and maintain accurate asset registers
  • use app on iOS or Android devices, functioning in both online and offline mode.

NSW Health benefits from a:

  • consistent, state-wide approach to asset and facilities management
  • single source of truth for asset and facilities information
  • secure system that can support local asset management service arrangements
  • complete, life cycle view of the NSW Health asset portfolio
  • improved alignment with organisational objectives and governance of how investments are identified, managed, and prioritised to support safe, sustainable, and high-quality care for NSW.
Fair value asset portfolio
Health service locations
Buildings and structures
Average work tasks per month

Related solutions