Nurse looking at Electronic Records for Intensive Care on computer screen.

Electronic Record for Intensive Care (eRIC)

The Electronic Record for Intensive Care (eRIC) is a state-of-the-art clinical information system which improves the safety and quality of care offered to critically ill patients in Intensive Care Units (ICUs). It replaces almost all paper charts and forms for adult, neonatal and paediatric Intensive Care Units across NSW.

eRIC integrates patient data every minute from multiple systems and devices, supporting better clinical decision-making, with the Adult part of the system now fully operational. There are specific eRIC versions available for Adult, Neonatal and Paediatric ICUs, with the latter two still being rolled out.

Nurses looking at patient records on a computer screen.

The Challenge

ICUs are high pressure environments and the most data-intensive part of any hospital. Eliminating the numerous, time-consuming paper forms required to monitor critically ill patients was a key priority to improve patient safety and provide better clinical decision-making.

Issues that had impacted paper-based systems for years – such as illegible handwriting, patient confidentiality, misplaced notes, limited accessibility of patient information and transcription errors – needed to be resolved.

NSW Health required a single digital clinical information system to support its ICUs and the critically ill patients they care for.

Nurses looking at patient records on a computer screen.

The Plan

To create eRIC, eHealth NSW needed to develop a system that promoted better clinical care through digital provision of information. Using human centred design principles, the team brought together more than 170 clinicians to help refine the state-wide adult ICU solution.

eRIC sought to promote best practice and standardise functional operations across all of NSW Health’s ICUs through a single design.

It focused on integration with bedside monitors, ventilators and other specialised equipment providing clinical data every minute. It also needed to integrate with ward systems to enable the transfer of medication management information.

eRIC gives us the ability to view and complete parts of the ward round away from the bedside, enabling medical teams to focus completely on patient examination and communication at the bedside, rather than focusing on flowcharts or monitors.
Dr Priya Nair, ICU Director, St Vincent’s Hospital (Sydney), SESLHD
Icon Quote - 220x220
Nurse looking at patient records on a computer screen.

The Outcome

The roll out of eRIC was the first time a state-wide ICU clinical information system had been deployed anywhere in Australia. It is also one of the largest in the world operating in 24 hospitals and supporting 476 intensive care beds.

As a result of the eRIC solution, clinicians and nurses can now access patient information from anywhere in the ICU. Allowing them to focus on patients rather than having to manage a multitude of paper documents.

Phase 1 of the roll out was completed in 2021 with future stages now targeting Neonatal Intensive Care units, Paediatric Intensive Care units (NICU/PICU), and an Adult Phase 2 program.

Clinicians and Nurses in NICU

Piloting eRIC in ICU's for premature babies & children

In 2022, eRIC was piloted in two Neonatal Intensive Care Units (NICUs) and their co-located Special Care Nurseries (SCNs), as well as Paediatric Intensive Care Units (PICUs).  At the completion of the project in 2023, the system will be live at 11 locations across NSW.

Today, eRIC for NICUs and SCNs is live at Nepean Hospital and Royal North Shore Hospital.  Additional sites will come online from October 2022. By mid-2023, it is expected eRIC for NICU’s and SCN’s will be live at

  • Royal Hospital for Women
  • Liverpool Hospital
  • John Hunter New England Hospital
  • Royal Prince Alfred Hospital
  • Westmead Hospital
  • Children’s Hospital Westmead.

eRIC for PICUs will come online at the following hospitals in 2023

  • John Hunter New England Hospital
  • Sydney Children’s Hospital, Randwick
  • Children’s Hospital Westmead.

Nurse looking at patient records on a computer screen.

The Benefits

More than 20,000 clinicians have been trained on eRIC. And so far, almost 65,000 patients have benefitted from better quality, safer care.

eRIC supports clinicians by giving them improved access to prescribing information, pathology and imaging, policies and patient assessment charts. Digitising medical information reduces the risk of transcription and clinical errors as well as improving clinical communication, clinical decision making and patient management processes. It also improves patient safety by embedding best-practice protocols, automating monitoring and reporting, and incorporating error alerts.

This standardised approach also sets the scene for the statewide ‘big data’ repository, greater opportunities for multi-centred participation, and increased potential for research and quality management improvements.

Information from eRIC is easily available for all to access from anywhere in the hospital. Pharmacists from outside the ICU can access the system, and prepare medications, and dispensing plans, ahead of the patient’s transition to a general ward. They can also add recommendations for doctors, minimising potential medical incidents, and improving the quality use of medicine. Not only does this mean that clinicians have more time with patients and their families, but patient safety and health outcomes are also improved.

Key Stats
24
hospitals have eRIC live
460
ICU beds supported
20,000
clinicians have been trained on eRIC
65,000
patients have benefited from better quality, safer, care

Related solutions