eHealth NSW Social Media Community Guidelines

These guidelines outline the standards of behaviour expected from all community members, ensuring a safe space where ideas, support, and collaboration can thrive

By following these principles, we can collectively contribute to a welcoming and productive community.

Our accounts

These are the official handles and accounts that are managed by the eHealth NSW.

• https://www.facebook.com/ehealthnsw
• https://www.youtube.com/@ehealth-nsw/videos
• https://www.linkedin.com/company/9846832
• https://www.instagram.com/ehealthnsw
• https://x.com/eHealthNSW

Community guidelines

Members expect a place that is respectful, reliable, relevant and safe.

We may hide or delete posts that moderators of our social media channels consider to be:

• Abusive, offensive or unlawful - harassment or provoking other community members, swearing, derogatory language and expression of views that are racist, sexist, homophobic or sexually explicit are not acceptable. Defamatory comments or posts that violate laws regarding privacy will be removed.
• Political in nature - this is a forum to discuss policies and initiatives, not political parties and personalities.
• An infringement of intellectual property rights - respect and acknowledge original creators when sharing content.
• Promotions or spam - we do not accept advertisements, self-promotions, requests to endorse commercial products or services, or to solicit donations.
• Personal details - we will remove any comments including your private information or personal details such as email address or phone number. If we ask for any contact details, please provide this via direct message.
• Medical posts/advice – we do not offer or endorse medical advice or diagnosis from others. Always seek the guidance of your doctor or other qualified health professional with any questions you may have regarding your health or a medical condition.
• If you breach these guidelines, we may block your account or posts. All information, representations, links or posts may be changed by eHealth NSW at any time without prior notice or explanation to the user.

In particular, eHealth NSW is not obliged to remove any outdated information from its account or to expressly mark it as being outdated.

To create meaning and valuable discussion please stay on topic when commenting on posts on our social channels.

Contacting us via social media

You’ll find us online during business hours (9am – 5pm, Monday to Friday). We’ll do our best to respond to you within 3 business days.

Questions that relate to a specific activity within the NSW Government may be referred to the relevant Department or Minister’s Office for a response.

As a public service agency, we’re unable to respond to political commentary.

You can also contact eHealth NSW via: https://www.ehealth.nsw.gov.au/contact