eduroam - information for visitors

This information is for visitors wishing to use eduroam while attending NSW Health facilities.

About eduroam

eduroam (education roaming) is a secure, world-wide roaming access service which allows students, researchers and staff from participating universities to connect wirelessly at a visited institution’s network by using their own university credentials to connect to the eduroam wireless network.

For a list of participating eduroam universities visit: (opens an external site).

How do I get access to eduroam?

Access to eduroam is granted by your home organisation (participating organisations only). You will need to ensure that your home organisation has given you the level of access required.

Your login credentials (user ID/login name and password) will be provided by your home organisation and will generally be in the format username@your_organisation's_domain.

Where can I use eduroam at NSW Health?

Visitors can access eduroam at the following NSW Health locations:

  • Bureau of Health Information
    • Chatswood, Albert Ave
  • Central Coast Local Health District
    • Gosford Hospital
    • Long Jetty Healthcare Centre
    • Woy Woy Hospital
    • Wyong Hospital
  • Clinical Excellence Commission
    • Sydney, Rawson Pl
  • Hunter New England Local Health District
    • Armidale Hospital
      • Library
    • Belmont Hospital
      • Library
    • John Hunter Hospital
      • Library
      • Research Support Unit
      • Emergency
    • Manning Hospital
      • Library
    • Moree Hospital
      • UDRH
    • Royal Newcastle Centre
      • Simulation Department
    • Tamworth Hospital
      • UDRH
    • Maitland Hospital
      • Library
  • eHealth NSW & HealthShare NSW
    • Chatswood, Zenith Towers
    • Parramatta, Jessie Street Centre
  • Illawarra Shoalhaven Local Health District
    • Wollongong Hospital
      • Level 8, Block C
  • Mid North Coast Local Health District
    • Coffs Harbour Base Hospital
    • Dorrigo MPS
    • Kempsey Hospital
    • Macksville District Hospital
    • Port Macquarie CHC
    • Wauchope Hospital
  • Northern New South Wales Local Health District
    • Ballina District Hospital
      • University Centre for Rural Health rooms
    • Grafton Base Hospital
      • Library
    • Murwillumbah District Hospital
      • Library
      • Lecture Theatre
  • Northern Sydney Local Health District
    • Hornsby Ku-ring-gai Hospital
    • Macquarie Hospital
    • Manly Hospital
    • Mona Vale Hospital
    • Royal North Shore Hospital
    • Ryde Hospital
  • NSW Agency for Clinical Innovation
    • Chatswood, Albert Ave
  • NSW Health Pathology
    • Newcastle, Watt Street
    • NSW Health Statewide Biobank, Camperdown
  • Sydney Local Health District
    • Balmain Hospital
    • Concord Repatriation General Hospital
    • Croydon Community Health Centre
    • Marrickville Community Health Centre
    • Redfern Community Heath Centre
    • Royal Prince Alfred Hospital
    • Rozelle Hospital
      • Centre for Education and Workforce Development Building
    • Sydney Dental Hospital
    • Canterbury Hospital
    • Tresillian Wollstonecraft
  • South Eastern Sydney Local Health District
    • Prince of Wales Hospital
      • High Street, Levels 1-3
      • Edmond Blacket Building, Levels 0-2
      • Parks Building, Levels 2-3
      • Bright Alliance
      • Royal Hospital for Women
  • South Western Sydney Local Health District
    • Bankstown Hospital
    • Bowral Hospital
    • Camden Hospital
    • Campbelltown Hospital
    • Fairfield Hospital
    • Liverpool Hospital
  • The Sydney Children's Hospitals Network
    • The Children's Hospital at Westmead

What can I do with eduroam?

eduroam within NSW Health facilities provides access to:

  • The web, via any standard web browser (HTTP and HTTPS protocols)
  • Email (via POP3 and IMAP protocols)
  • IPsec VPN


It is important to check the instructions available at your home institution for connecting and authenticating to eduroam. This information is essential for successfully connecting to eduroam anywhere in the world. If possible, test your devices on eduroam at your home institution before leaving.

In addition to the settings recommended by your home institution, you may require the following information for your equipment to work properly at NSW Health:



Access Point Authentication

802.1X security with WPA2/AES

Root Certificate Authority

RapidSSL SHA256 CA - G3

Server name

Login credentials

Visitors are to use the credentials provided by their home organisation

Proxy setting

Automatically detect settings


If you encounter issues connecting to eduroam at a NSW Health facility, please contact your home campus IT support as they can assist with authentication issues.

Detailed service and technical information is available on the eduroam wiki (opens an external site).

eHealth NSW Statewide Service Desk

Please contact the eHealth NSW Statewide Service Desk on 1300 28 55 33 to ensure there are no issues with the wireless network. Please have the following information ready:

  • Advise the Operator you are experiencing an issue with eduroam to identify the service
  • Provide your location (hospital name and Local Health District)
  • Provide your University username including your realm
    • Do not supply your password; eHealth NSW will never ask for a password
  • Advise if you have ever successfully connected to eduroam

eHealth NSW will contact the respective Local Health District to verify the status of the wireless network at your location; however if you are still unable to connect please contact your home institution’s IT support.

Conditions of Use

  • You will adhere to all NSW Health statutes, policies and guidelines including the Electronic Information Security Policy - NSW Health and Communications - Use & Management of Misuse of NSW Health Communications Systems
  • Visitors using eduroam must also abide by their home institution's policies
  • In the event of any conflict between policies, the most restrictive will apply
  • All users of eduroam are required to comply with the eduroam national policy for Australia and New Zealand (opens an external site)
  • You will not infringe copyright, including but not limited to downloading copyright material via peer-to-peer (P2P) file sharing
  • eduroam Internet access via NSW Health is filtered
    • If you are unable to access a website it may be filtered, please VPN to your home institution to connect to the website
  • Authentication and user activity will be logged and monitored
  • Logs will be kept for a period of two years
  • You will use up-to-date antivirus software and regularly apply updates to your operating system and applications
  • NSW Health is not liable for loss, damage or consequential loss or damage arising directly or indirectly from use of the wireless network
  • Use of eduroam is restricted to persons over the age of 18
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