Frequently Asked Questions
Find answers to common questions about applying to eHealth NSW — from submitting your application through to receiving an outcome.
About eHealth NSW
eHealth NSW delivers digital systems and services that support clinicians, patients and health staff across NSW. We enable a connected, integrated and patient-centred healthcare system.
We design, build and support digital solutions that improve how healthcare is delivered across NSW — helping ensure the right information is available at the right time to support safe and effective care.
Working at eHealth NSW
We look for people who demonstrate:
- relevant skills and experience
- collaboration and teamwork
- a focus on delivering outcomes
- the ability to work in complex environments
We’re committed to building a diverse and inclusive workforce that reflects the communities we serve, and we actively support inclusive recruitment practices.
Yes — referrals are welcome. All candidates are assessed through the same fair, merit-based process.
The digIT program supports pathways for Aboriginal people into digital and technology careers, helping build skills and long-term career opportunities within NSW Health.
Learn more about our digIT Aboriginal IT Employment Program.
Most roles are based in NSW, with hybrid working available.
You’ll generally need to be based in NSW or able to attend an eHealth NSW office regularly.
Accessibility and Support
Reasonable adjustments are changes or support provided to help ensure a fair and accessible recruitment process. If you require any adjustments at any stage (e.g. interview format, timing, accessibility), please let us know — we are here to support you.
Learn more about how we support candidates in Your Application.
You can request an adjustment at any stage of the process — when applying, when invited to interview, or by contacting the Talent Acquisition team.
Letting us know early helps us put the right support in place.
No. Requesting an adjustment won’t impact how you are assessed.
All candidates are assessed on merit, and adjustments are provided to ensure a fair and equitable process.
Applying for a role
You can explore current opportunities on our Careers page. We also share updates on LinkedIn, SEEK and other social platforms, so we encourage you to follow us.
Yes. Each role is assessed independently, so we encourage you to apply for roles that align with your skills and interests.
Your application should clearly demonstrate your skills, experience and alignment to the role. For detailed guidance on what to include and how to structure your application, see Your application.
Once submitted, you may not be able to edit your application. If you need to make changes, contact the Talent Acquisition team listed in the job ad for guidance.
We accept the use of AI tools to help prepare your resume, cover letter and written responses however, AI should not be used during interviews or assessments — we’re interested in hearing directly about your experience and capabilities.
You’ll receive an automated confirmation email once your application has been successfully submitted. If you don’t receive this, contact I Work for NSW or the job contact listed in the advertisement.
You must have current Australian work rights. This may include citizenship, permanent residency or a valid visa, depending on the role.
Screening and shortlisting
Our process is designed to be fair, consistent and merit-based. It typically includes application review, interviews and, where required, additional assessment methods.
Learn more about each stage in Your application and Your interview journey.
Timeframes can vary depending on the role and assessment requirements. We’ll keep you informed throughout the process wherever possible.
After the closing date, the selection panel reviews all applications against the role requirements and shortlists candidates for the next stage.
If shortlisted, you’ll be contacted with next steps, which may include an interview or additional assessment.
Learn more about what to expect in Your interview journey.
Interview and Assessments
If you’re invited to interview, you’ll meet with a panel and be asked structured, behavioural-based questions.
You may also be asked to complete an assessment, depending on the role. You’ll receive clear guidance ahead of time so you can prepare.
If you require any reasonable adjustments, please advise the contact person as soon as possible.
For more detail, see Your interview journey.
We recommend:
- reviewing the role requirements
- preparing clear examples from your experience
- structuring your responses using STAR
For tips and examples, see Your interview journey.
Depending on the role, you may be asked to complete work tasks, presentations, or online assessments.
Learn more about assessment types and how to prepare in Your interview journey.
Pre-employment checks
The checks required will depend on the role you're applying for and where you are in the recruitment process.
If you're progressing towards an offer, we’ll let you know if any additional checks are required, such as referee checks or background verification.
For a full overview, see Offers and outcomes.
Offers and Outcomes
If successful, we’ll usually contact you directly before issuing a formal offer. All other candidates will be notified once the process is complete.
You’ll be notified by phone or email, depending on the outcome.
Learn more about offers, talent pools and outcomes in Offers and outcomes.
Talent Pool and Eligibility
Yes. Being in a talent pool or eList doesn’t restrict you from applying for other roles.
For more information on talent pools and how they work, see Offers and outcomes.
Talent pools are typically valid for up to 18 months, depending on the role. During this time, you may be considered for relevant opportunities.
No — being placed in a talent pool means you’ve met the requirements of the role and may be considered for future opportunities, but it does not guarantee an offer.
Not always. In some cases, hiring managers may reach out for a brief conversation or additional checks before making an offer.
You can choose whether to accept an opportunity. Declining a role won’t affect your chances of being considered for future opportunities.