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Year in Review:
Supporting our staff and future workforce

22 December 2022

The news items below are included in our eHealth NSW 2022 Year in Review newsletter.

Download the 2022 Year in Review

Future-proofing the skills of our digital health workforce

This year, we continued to invest in our people by building their capability through the eHealth NSW Digital Academy.

Courses available include Agile, Analytics, Cloud, Human Centred Design, Safety and Quality, Service Management and Start with the Customer in Mind. More than 10,000 modules have been completed and the Digital Academy is continuing to develop and enhance the digital skills of team members working on key programs such as the cloud services transition.

The Digital Academy enables our people to upskill and learn from global technology leaders through our strong partnerships with Amazon Web Services (AWS), Microsoft and other participating organisations. eHealth NSW staff can access virtual, face-to-face and self-paced learning on a variety of key areas and obtain free certifications from AWS, Microsoft Azure and other partners.

“I found the eHealth NSW Digital Academy to be an incredible resource to upskill myself and get hands-on experience. I am passionate about continuous learning and have encouraged my colleagues to enrol.” said Shehnazbir Kaur Buttar, Cloud Engineer, eHealth NSW.

The Digital Academy is a significant investment in our workforce and will ensure we can continue to build technology, design solutions and create digital innovations that improve the health outcomes and experiences for patients into the future.

Through the eHealth NSW Digital Academy, we can help ensure that we continue to innovate and deliver on our vision to be NSW Health’s digital centre of excellence.

To learn more, visit the eHealth NSW Digital Academy.

People Matter Employee Survey

The 2022 People Matter Employee Survey (PMES) wrapped up in October with the organisation maintaining high levels of employee engagement and recording improvements across several areas.

This year’s survey was important following an intense few years during the COVID-19 pandemic. It was great to see progress in focus areas following feedback from last year’s survey results.

Key metrics across wellbeing, job satisfaction, customer service and employee engagement remained steady or increased. Employee engagement of 75% ranks eHealth NSW in the top two organisations within NSW Health which is a fantastic achievement in the current environment.

As with every survey of this nature there are always areas requiring more attention and focus going forward. The results and insights gained from the survey will help inform the direction of our People & Culture strategies and programs to ensure that eHealth NSW continues to develop and mature as a great place to work.

PMES survey results
Flexible working
Inclusion and diversity
Employee voice

The NSW People Matters Employee Survey goes out annually to over 400,000 public sector employees giving them the opportunity to have a say about their workplace and helping make the public sector a better place to work. In 2022, key metrics across wellbeing, job satisfaction, customer service and employee engagement remained steady or increased. eHealth NSW employee engagement of 75% ranks in the top two organisations within NSW Health.

Supporting partnership-based learning for students

This year eHealth NSW partnered with the Association of Independent Schools NSW (AISNSW) in a second pilot program for the independent girls’ school, Loreto Normanhurst.

eHealth NSW has partnered with AISNSW on a number of projects including the Loreto Normanhurst work and Aspire Careers event. This initiative not only increases eHealth NSW's profile, but showcases the diverse range of careers that are on offer both at eHealth NSW and more widely within NSW Health.

It also provides an opportunity to connect with young students who are yet to decide their career pathways, and encourage ongoing participation in STEM subjects, improve health literacy and gain valuable feedback on consumer facing digital solutions, such as the NSW Health App.

Year 9 students from Loreto Normanhurst’s Integrated Learning program worked with eHealth NSW in the co-design and delivery of the pilot. Eight finalist teams pitched their ideas to the judging panel made up of eHealth NSW staff on 28 November 2022.

The solutions pitched were from a variety of challenges and included:

  • a rural/regional eHealth NSW internship program and mentoring opportunities for school students
  • an app for Aboriginal people, which includes modules on bush medicine. The pitch also included alternative ways to access information and services, including a wristwatch and a brochure
  • a medication app for a smartphone that overrides an owner’s settings to send reminders and has the ability for the owner to contact their GP
  • a medication app that links to a digital Webster Pack that provides an alarm when medications aren’t taken
  • a kiosk that can be used in GP clinics residential aged care facilities and other public spaces for consumer to access their medical record and health service information
  • a Medicare Card that includes an NFC chip to link to the My Health Record.

The winning pitch was the HIVE Aboriginal health app, with the app that links to the Digital Webster Pack and the regional/rural internship program tying for second.

As part of their prize, all three winning teams will visit the eHealth NSW offices next year.

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