SARA captures cybersecurity incidents

24 March 2020

NSW Health staff are being better supported to report cybersecurity-related incidents, following the addition of a new form to the SARA (Search and Request Anything) portal.

Staff have welcomed the introduction of the form, which replaces emails and will improve response times, said eHealth NSW Director of Information Security Services, Dr Peter Croll.

The new Information security request form makes it easy for staff across NSW Health to raise requests on the full range of Information Security Services, including cybersecurity governance, quality and compliance, investigations, information security advice on products and deployment, privacy compliance queries and privacy impact assessments.

More than 100 staff members have used the form since it was introduced in January 2020, with guidance on information security strategy, policies and guidelines the most common request.

A razor-sharp focus on data security

eHealth NSW is making every effort to ensure that when NSW Health’s 165,000 staff need IT help, they get it quickly and simply, allowing them to focus on patient care.

To improve our data security, NSW Health staff are being asked to follow three simple steps:

  1. Ensure your StaffLink details are up to date;
  2. Refresh your memory when it comes to the secret questions and answers you set; and
  3. Add a personal mobile number and email address.

“Following these steps will enable State Wide Service Desk (SWSD) analysts to quickly and simply authenticate your identity over the phone,” saidHarry Georgoulopoulos, Manager, SWSD. “Staff can get the help they need faster so they can get back to providing patient care. The SWSD will ensure that the right people get access to the right information in clinical and corporate systems at the right time.”

Looking ahead, eHealth NSW will introduce voice recognition as another way for NSW Health staff to authenticate their identity while on the phone to the SWSD, which operates as a 24/7 helpdesk.

“Introducing voice recognition is about eHealth NSW providing staff with choices around how they interact with us – including providing self-service options they can leverage anytime, anywhere, on any device – while also meeting our important responsibilities around data security,” said Farhoud Salimi, Executive Director, Service Delivery, eHealth NSW.

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