Patient Wi-Fi for John Hunter Children’s Hospital

Patient watch his favourite Monster Trucks cartoons
10 February 2017

Children and young people being treated at Newcastle’s John Hunter Children’s Hospital now have easier access to friends, family and online entertainment thanks to a free Patient Wi-Fi service.

Made possible by eHealth NSW, the Patient Wi-Fi service covers all 117 beds of the regional paediatric hospital, which admits around 9,000 children and young people as inpatients every year. More than 20,000 outpatients annually can also access to the service.

“This is one way in which we are putting patients at the centre of everything we do,” said eHealth NSW Chief Executive Dr Zoran Bolevich.

“Enhancing the patient experience is key to improving clinical outcomes in modern healthcare, and this aim forms part of our eHealth Strategy for NSW Health: 2016-2026.”

Three weeks into a six-week hospital stay to treat a broken femur, two-year-old Beau (pictured left) was excited to be able to watch his favourite Monster Trucks cartoons on YouTube.

John Hunter Children’s Hospital joins The Children’s Hospitals at Westmead and Randwick and Port Macquarie Hospital, which were the first public hospitals in NSW to provide patients, their carers and families with wireless internet access across the existing hospital Wi-Fi infrastructure.

All appropriate internet security filters are in place, and most patients use the service for video communication such as Skype, streaming music and videos and social media.

During the past two years eHealth NSW has invested more than $30 million to improve Wi-Fi services in health facilities.

eHealth NSW has built a secure, high-speed broadband network connecting more than 200 hospitals and facilities across the state, allowing clinicians to access core clinical systems from their patients’ bedsides, including Electronic Medical Records (eMR) and Electronic Medication Management (eMeds).

These advances in IT infrastructure have made it possible for hospitals such as John Hunter Children’s Hospital to offer Wi-Fi services to patients, carers and families.

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