New app driving better patient experiences

New Blacktown carpark
8 November 2017

eHealth NSW’s Infrastructure Office has created a hospital parking app that offers patients, carers and families valuable information on the availability of concession rates at all of NSW Health’s acute-care facilities.

The Hospark app offers drivers directions and guidance on whether public hospital parking is free or paid and, if the latter, what concession rate might apply.

“There was an urgent requirement to better communicate a new policy on concessional parking to the public through an app, which we developed,” said Infrastructure Director Andrew Pedrazzini.

In October Blacktown Hospital completed construction of its car park – the first in NSW offering parking navigation technology with red and green lights to help drivers find the nearest available space – under a $700-million expansion of the hospital. NSW Health Minister Brad Hazzard attended the last pour of concrete at a topping-out ceremony, held on the roof of the five-storey, 414-space car park.

At eHealth NSW, Peter Clyne project managed the app’s development and roll-out, supported by Susanna Cupac, with strong executive support from former NSW Health Deputy Secretary Karen Crawshaw. “This was a project that was challenging due to the short timeframes and the need to collect a vast array of information from every health facility and verify it,” said Mr Pedrazzini. “The Infrastructure team showed their talent and agility to very best effect.”

Back to the top of this page