Office of the Chief Clinical Information Officer

Mission of the Office of the CCIO

Place patients at the centre ensuring information crosses boundaries.

Build better, safer tools through human centred design.

Enhance clinician engagement optimising the safe use of digital systems.

Our Mission

The Office of the Chief Clinical Information Officer (OCCIO) exists to help improve the useability, usefulness, safety and efficiency of our digital solutions for clinicians by seeking their input and providing analysis, advice and innovation.

This is achieved through four external services of the office:

Working with the OCCIO


Your questions, ideas, complaints and suggestions provide valuable insights that guide the work of this office.

Please email the Office of the Chief Clinical Information Officer on or call (02) 8644 2485.


Clinician Engagement and Communications

To deliver meaningful innovation and enhancements to digital solutions for clinicians, the OCCIO must engage NSW Health clinicians and be guided by their ideas, experiences and expectations. This is achieved in part through regular Clinical Engagement Forums held throughout the state and live video streamed to every NSW Health clinician, wherever they are.

This team also uses traditional and social media to disseminate information and encourage clinical input, while leveraging relationships with other agencies to broaden contacts and engagement opportunities.

CCIO Clinical Engagement Forum - Charles Perkins Centre

Strategy and Policy Advice

This service provides a central access point to obtain knowledge for the whole NSW Health system regarding digital solutions, health informatics, innovation, policy including new knowledge generated by other services and agencies.

The service monitors current market trends and looks ahead to ensure readiness for future requirements. It reduces duplication of effort by allowing teams to leverage the progress of others and create opportunities for mutually beneficial cooperation.

Clinical Solutions Design Support

Human Factors analysis and User Centred Design principles can help enhance all software interfaces including those in the early stages of development and those currently being used in NSW care settings.

Techniques employed by this team include User Centred Design workshops and observed practice sessions, some of which involve clinicians collaborating to sketch out their ideal clinical software structures and user interfaces, yielding unparalleled insights and opportunities for improvement.

This service exists to support a new clinical solutions design governance for NSW Health, ensuring consistent high standards of usability, usefulness and safety.

User Centred Design

Clinical Innovation

Innovation and major enhancements in digital solutions for clinicians are best delivered in a safe, incubator-style environment separate to the day-to-day work of program delivery.

The Lead Initiatives team facilitates the assessment, prioritisation, funding and pilots for improvement projects identified through the investment prioritisation process run by eHealth's Investment, Strategy and Architecture team.

Using dictation in the eMR

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